F.G. JEANES AND SON LIMITED TRADING AS QUANTOCK LAKES
ACCOMMODATION TERMS AND CONDITIONS OF SERVICE
- THESE TERMS
This document (together with any documents referred to in it) tells you information about us and contains the legal terms and conditions on which we supply to you accommodation hire services (the 'Terms').
Please make sure that you understand these Terms, before submitting an order for Services.
Our relationship is subject to these Terms. They impose certain responsibilities upon you and they exclude and limit our liability to you in the event of loss or damage (see clause 7).
Please note that by ordering any Services, you agree to be bound by these Terms and the other documents expressly referred to in them. You should print and keep a copy of these Terms for future reference.
Please understand that if you do not accept these Terms then you will not be able to order any Services from us.
Please note that CCTV is in use on our premises for safety, security, and crime prevention purposes.
Please note the signs placed around our Venue and Accommodation indicating the location of our cameras.
For more information regarding our CCTV use please contact [Naomi Hansford] [email@example.com] [01278 733202].
- When the following words with capital letters are used in these Terms or the Introduction, this is what they mean:
means the Wedding Village, The Posh Piggery, The Saddleback Sty, The Gloucestershire Old Spot, The British Lop Sty, The Doubletree, The Wagon Wheel, The Paddock, The Shire Horse, and/or The Granary;
the individual legally binding contract formed between you and us when you place an order for Services, which we accept according to the provisions of clause 3.1 below;
the hire of the Accommodation as specified in the booking confirmation email;
these terms and conditions on which we supply Services to you;
Third Party Supplier
third party suppliers of goods and/or services (for example catering services or marquee hire services);
the website hosted at https://www.quantocklakes.com/
means the buildings known as the "Piggery Barn", the "Wagon House Barn", and the "Stables Barn" including the barbeque area located within the courtyard at Inwood Farm, Nether Stowey, Somerset, TA5 1HY;
means the bundle of information provided within the Accommodation regarding the Accommodation and its facilities which form part of these Terms.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1.Who we are. We are F. G. Jeanes & Son Ltd a company registered in England and Wales. Our company registration number is 00672745 and our registered office is at Currypool Farm, Cannington, Bridgwater, Somerset, TA5 2NH. Our registered VAT number is [NUMBER].
2.2.The words "we", "us" and "our" refer to F.G. Jeanes & Son Ltd.
2.3.How to contact us. You can contact us by telephoning our customer service team at [NUMBER] or by writing to us at [EMAIL ADDRESS AND POSTAL ADDRESS].
2.4.How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.5.”Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.
2.6.Words in these Terms in the singular include the plural and vice versa.
3. OUR CONTRACT WITH YOU
3.1.How we will accept your order. When you submit your request on the booking page of our Website to hire the Services, this is an offer to purchase the Services. We will accept or reject this offer to purchase the Services at our sole discretion. Our acceptance of your order will take place when we email you and confirm we accept it, at which point a contract will come into existence between you and us.
3.2.If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because we have identified an error in the price of the services on our website or the Accommodation of your choice has suddenly become unavailable.
3.3.Your booking number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your booking.
4. PRICE AND PAYMENT
4.1.Where to find the price for the services. The price of the service (which includes VAT) will be the price indicated on the payment page of our Website when you place your booking request. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see Clause 10.3 for what happens if we discover an error in the price of the service you order.
4.2.We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the service, we will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.
4.3.When you must pay and how you must pay. We accept payment through our Website using debit or credit cards. You will pay at the point of submitting your booking request via our Website.
5. DAMAGE DEPOSIT
5.1.You are required to pay to a damage deposit of £500 in clear funds ('Damage Deposit') no later than 2 days before the date you have booked to stay at the Accommodation ('the Booking Date').
5.2.All Damage Deposits must be paid directly to F.G. Jeanes & Sons Ltd. Details of which will be provided to you in a separate email.
5.3.We will keep your Damage Deposit until the end of your stay and until such time as we are able to carry out necessary checks to the Accommodation. Your Damage Deposit will be returned to you no later than 7 days from the date of your check out.
5.4.If we find damage has been done to the Accommodation we will obtain estimates where possible for the cost of fixing the damage.
5.5.If a dispute arises in relation to the damage deposit, a resolution will be sought in accordance with clause 14.6.
6. YOUR RESPONSIBILITIES
6.1.What you need to do. You must:
6.1.1.Provide us with any information we may need, to enable us to provide the services to you (such as any special requirements for your stay);
6.1.2.Keep and maintain the Accommodation in good condition throughout your stay and when you leave;
6.1.3.Ensure that all music, dancing, outdoor activities, theatre and/or other entertainment is kept to such a noise level as we may reasonably require and concludes promptly at the time we notify to you and in any event by 1:00am;
6.1.4.Notify us if the total number of guests who will be staying at the Accommodation at any given time changes from the number provided during the booking request. Day guests are not to attend the Accommodation without our prior written permission.
6.2.Use of Third Party Suppliers. You must:
6.2.1. Inform us if you intend to engage the services of a Third Party Supplier and identify them to us in writing;
6.2.2. Ensure that all Third Party Suppliers have any applicable licences and are made aware of and comply with all health and safety, non-smoking and behaviour policies (which we will provide on request), these Terms (to the extent they are relevant) and our instructions/directions at all times whilst on our premises;
6.2.3. Arrange for each Third Party Supplier to provide us with details of their insurance documentation and risk assessment documentation (in respect of health and safety, fire risk and health and hygiene risks).
We reserve the right to immediately reject from the Accommodation any Third Party Supplier who you have not notified us about (as per clause 6.2.1) or who has failed to comply with the requirements of clauses 6.2.2 or 6.2.3.
6.3.1.If your chosen accommodation offers facilities such as a swimming pool or hot tub, you will ensure that you use these facilities responsibly and at your own risk;
6.3.2.You will adhere to the Welcome Pack, its restrictions and rules, and any signs and/or notices posted throughout the Accommodation for your attention;
6.3.3.You will not be under the influence of alcohol or drugs whilst using any of the facilities available in some of our properties such as swimming pool, hot tub, or any other facilities of similar risk.
7. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU - YOUR ATTENTION IS DRAWN PARTICULARLY TO THIS CLAUSE
7.1.We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen as you raised it with us before your stay at the Accommodation and we acknowledged it in writing.
7.2.We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or agents; for fraud or fraudulent misrepresentation.
8. RIGHTS TO MAKE CHANGES
8.1.If you wish to make a change to the booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the booking or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10 - Your rights to end the contract).
8.2.Minor changes to the booking. We may change the Terms of the booking:
a)to reflect changes in relevant laws and regulatory requirements;
b)if there is an Event Outside of Our Control (see clause 13); or
c)to implement minor technical adjustments and improvements, for example to address a safety concern.
As soon as we can, we will let you know about any consequent changes to the price of the Services, the Service Date or anything else which would be necessary as a result of the changes to these Terms and/or the Services under this clause 8.2 and we will ask you to confirm whether you wish to go ahead with the change. If the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 10.1).
8.3.Updates to digital content. We may update digital content on our Website, provided that it shall always match the description of it that we provided to you before you make payment.
9. YOUR RIGHTS TO CANCEL IF YOU ARE A CONSUMER
9.1. If you are consumer, the statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to contracts for the supply of accommodation, catering or services related to leisure activities, where the contract provides for a specific date or period for performance (i.e. a Contract). Therefore, you will not have a legal right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
10. YOUR RIGHTS TO END THE CONTRACT
10.1.Ending the contract because of something we have done or are going to do. You can only end the Contract if you have a good reason to do so (i.e. only for a reason set out at (a) to (c)), in which case the contract will end immediately and your payment will be refunded to you in full for the service not provided (i.e. your stay at the accommodation) or have not been properly provided. The reasons are:
a)we have told you about an upcoming change to the services or these Terms which you do not agree to (see Clause 8.2);
b)your chosen Booking Date is delayed because of an Event Outside Our Control (see Clause 13); or
c)you have a legal right to end the contract because of something we have done wrong and you have notified us of this in good time.
11. OUR RIGHTS TO END THE CONTRACT
11.1.We may end the contract if you break it. We may end the contract for the services at any time by writing to you if:
(a)you do not provide us with information/materials that are necessary for us to provide the Services to you when we have asked you to do so (see clause 6.1.1)
(b)Payment has not been received in cleared funds;
(c)The Deposit has not been received in cleared funds by the Booking Date; or
(d)we have a legal right to end the Contract because of something you have done.
11.2.You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 11.1 we will refund any money you have paid in advance for the service we have not provided under this contract, save that we reserve the right to retain monies you have paid to us and/or seek to recover from you reasonable compensation for the net costs and/or or loss of profits we will incur as a direct result of you breaking the contract.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
13. EVENTS OUTSIDE OUR CONTROL
13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
13.2. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, severe storm or flood, earthquake, subsidence, epidemic or other natural disaster, failure of our suppliers and/or sub-contractors, failure of public or private telecommunications networks and/or failure of public or private electricity supply.
14. OTHER IMPORTANT TERMS
14.1.We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.
14.2.Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.3.If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4.Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you cause damage to our Accommodation which exceeds the deposit amount and we do not immediately chase you we can still require you to make the payment at a later date.
14.5.Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
14.6.Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint or we fail to resolve a dispute between us in relation to a Contract or any Services you have received, you may want to contact The Consumer Ombudsman, a certified ADR provider with whom we are willing to work. Further information about Consumer Ombudsman is available on their website at https://www.ombudsman-services.org/sectors/consumer. We are also required to provide you with a link to the European Commission’s Online Dispute Resolution (ODR) platform.